ARAMHub is a brand, platform, and business initiative operated by ARAMHUB LLC (“ARAMHub,” the “Company,” “we,” “us,” or “our”), a Virginia limited liability company and a separate legal entity that is wholly owned by ARAMWAY GROUP LLC (the “Parent”). Every agreement, payment, transaction, service, membership, program, event, communication, and legal obligation described in this document is between you and ARAMHUB LLC. ARAMWAY GROUP LLC is not a party to this agreement and assumes no obligations to you under it; however, the protections, disclaimers, limitations of liability, releases, and indemnities in this document extend to ARAMHUB LLC, ARAMWAY GROUP LLC, and their respective affiliates.
General Principles
This Refund Policy states when payments to ARAMHUB LLC are refundable and when they are not. A different refund schedule disclosed on a specific offering's purchase page before payment controls for that purchase. Except as stated in this Policy, disclosed at the point of sale, or required by applicable law, all fees are non-refundable. Nothing here limits non-waivable rights under applicable consumer protection law, including the Virginia Consumer Protection Act and the Fair Credit Billing Act. Best-practice rationale: refund windows close when the Company has reserved limited capacity on your behalf (event seats, cohort places, consultant time) or when digital content has been delivered and substantially accessed, because those costs cannot be recovered.
Membership Fees
- Monthly memberships: non-refundable once a billing period begins; cancellation stops future charges and benefits continue through the paid month;
- Annual memberships: full refund within fourteen (14) days of initial purchase if paid benefits are substantially unused (otherwise less the value of benefits used); non-refundable thereafter, with cancellation effective at term end;
- Renewals: refunded if you did not receive the required renewal reminder, or if you contact us within fourteen (14) days after the renewal charge without having used renewed benefits; and
- Company action: prorated refund of prepaid fees if the Company materially reduces paid tier benefits mid-period or terminates a membership without cause; no refund where suspension or termination is for cause.
Events, Conferences, and Exhibitions
- Cancellation ≥ 14 days before the event: full refund;
- 14 days to 72 hours before: 50% refund or 100% credit toward a future event, at your election;
- Within 72 hours, or no-show: no refund;
- Transfer option: one transfer to a substitute attendee with written notice ≥ 24 hours before the event; and
- Travel, lodging, and visa costs are never reimbursed; obtain refundable arrangements or travel insurance.
Workshops, Training Programs, Online Courses, and Hybrid/In-Person Programs
- Before start: full refund for written cancellations ≥ [7/14] days before the first session, less any disclosed non-refundable deposit;
- Early withdrawal: prorated refund for unattended sessions if withdrawal occurs before [X]% of sessions, less deposit and materials already delivered;
- Late withdrawal, non-attendance, or non-completion: no refund;
- Deposits: non-refundable once a seat is confirmed, because capacity is reserved; and
- Hybrid and in-person programs follow the same schedule; format-specific variations must be disclosed at enrollment.
Digital Products and Online Content
Digital products and self-paced courses are refundable within 7 days of purchase only if not substantially accessed (more than 20% viewed or materials downloaded), as measured by platform records. By requesting immediate access upon payment, you acknowledge the refund window closes upon substantial access. Defective or inaccessible digital products will be repaired, replaced, or refunded.
Consulting Services
- Cancellation or rescheduling ≥ 48 hours before a booked consultation: full refund or free rescheduling;
- Within 48 hours or no-show: fee forfeited, because the consultant's time was reserved;
- Consultant cancellation: full refund or priority rebooking, at your election; and
- Multi-session packages: unused sessions refundable on a prorated basis within [X] days of purchase, less sessions delivered and any package discount recapture.
Company Cancellations, Changes, and Force Majeure
If the Company cancels an event or program, you receive a full refund of fees paid for the undelivered offering (prorated for partially delivered programs) or, at your election, an equal credit. If the Company reschedules an event or converts it to virtual, registration transfers automatically, and you may instead request a full refund within fourteen (14) days of the change notice. If the Company materially changes a program's format, duration, or core curriculum, enrolled participants who object within fourteen (14) days may withdraw for a prorated refund; comparable substitution of individual speakers or session dates is not a material change. Where cancellation or rescheduling results from force majeure, the refund or credit described in this Section is the exclusive remedy, and the Company has no liability for consequential costs.
Partial Refunds and Credits
Where a partial refund applies, it is calculated on the undelivered portion of the offering, net of disclosed deposits and delivered materials. Credits issued in lieu of refunds are valid for twelve (12) months, non-transferable, have no cash value, and cannot be redeemed for cash except where required by law.
Request Deadlines, Method, and Processing Times
Refund requests must be submitted to info@aramhub.com from the account email, or via the account dashboard, identifying the purchase, date, and basis; the date of receipt fixes the applicable window. Approved refunds are issued to the original payment method within ten (10) business days of approval; bank posting may take longer. If the original method is unavailable, we will arrange a commercially reasonable alternative.
Exceptions
Duplicate, erroneous, and unauthorized charges are always refunded in full. The Company may, in its sole discretion, grant courtesy refunds or credits for documented medical emergencies, bereavement, military deployment, or similar hardship; such accommodations do not waive this Policy or create precedent. The following are non-refundable in all cases except where required by law or stated at the point of sale: application fees; disclosed non-refundable deposits; completed or substantially delivered offerings; substantially accessed digital content; sponsorship and exhibitor fees after placement or production; fees for periods of for-cause suspension; and promotional or gifted value.